Privacy Policy

Privacy Policy for Aurora Psychosis Therapy

Introduction

Welcome to Aurora Psychosis Therapy’s online presence at https://aurora-psychosis-therapy.denvermentalhealthcare.com (henceforth referred to as “our website” or “we”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and protection, ensuring compliance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, including but not limited to:

  1. Website navigation and interactions.
  2. Use of our applications, services, and products.
  3. Communications initiated by or received from our team, including newsletters, emails, phone calls, and text messages (SMS).
  4. Links to third-party platforms on our site, although these entities have their own privacy policies governing data collection.

Processing Activities

This policy details the practices for personal data processing when:

  1. You access or use any of our applications, services, or accounts as an authorized user.
  2. You visit our website and interact with its content and features.
  3. We communicate with you through various channels at your request or consent.

Personal Data Collection

We collect multiple types of personal data to enhance user experiences and improve our services:

  1. Account Information: Details related to your account creation, including username, password (hashed), email address, and profile settings.
  2. Payment Information: Transaction details for services or products purchased, such as payment method, billing address, and order history.
  3. Financial Information: Bank account or credit card numbers are not stored but may be used for processing payments securely.
  4. Purchase Information: Products or services you have bought from us, including quantities and dates of purchases.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to identify your device when using our mobile applications.
  6. Location Data: If you choose to share it, we may collect location data to provide location-based services or content.
  7. Feedback: Reviews, comments, and responses provided by users to improve our services and products.
  8. Social Media Information: When you interact with us on social media platforms, we may collect your public profile information, post contents, and user preferences from those platforms.
  9. Product Information: Details about products or services that you have shown interest in, including product specifications, pricing, and customization options.

We obtain this data through direct user input, interactions with our systems, and automated technologies, ensuring transparency in the collection process. Additionally, third-party service providers may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

Cookies are small text files placed on your device by websites you visit, serving various functions:

  1. Strictly Necessary Cookies: Essential for navigating our website and using its core features. These cookies ensure basic functionalities, such as allowing users to log in and access personalized content.
  2. Preference Cookies: Remember user preferences, such as language settings or display options, to provide a more personalized experience.
  3. Analytics Cookies: Used by analytics services to collect aggregated data about website usage, including number of visitors, bounce rate, and traffic sources. These cookies do not identify individual users personally.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the data is no longer needed for these purposes, it will be securely deleted or anonymized to protect your privacy. Our retention periods vary based on legal requirements and internal policies, ensuring we keep only the necessary data for the time being.

Security Measures

Implementing robust security measures is crucial to safeguarding personal data:

  • Data Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: Engaging reputable third-party service providers ensures they adhere to strict security standards while processing data on our behalf.

Children’s Privacy

We do not intentionally collect personal information from children under 18 years of age. Our services are designed for a general audience, and we encourage parents or guardians to supervise their child’s online activities.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: The ability to request the deletion of your data, under certain circumstances.
  • Restriction: Limiting the use or processing of your data for specific purposes.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format, and transferring it to another controller.
  • Objection: Objecting to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: The right not to be subject to automated individual decision-making that significantly affects you.

To exercise these rights, please contact our privacy team at your earliest convenience. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage users to review it periodically for any updates.

Contact Information

For any inquiries, requests to unsubscribe from communications, or data-related questions, please reach out to us via:

We value your trust in our privacy practices and are dedicated to protecting your personal information.